Refund & Return Policy

1. Eligibility for Returns

A return or exchange may be accepted if:

• The product is defective, damaged upon arrival, or malfunctioning under normal usage conditions.
• The wrong product, model, or color was delivered.
• The product is still within the return window of 7 days from the date of receipt.

To qualify:

• The item must be in original packaging with all accessories, manuals, warranty cards, and proof of purchase (receipt or invoice).
• Products must not show signs of physical damage, misuse, or unauthorized repair.

2. Non-Returnable Items

• Products damaged due to customer mishandling, drops, liquid exposure, or unauthorized modification.
• Screen protectors, cables, earphones, or accessories that have been unsealed.
• Software, digital products, or activation codes.
• Clearance, sale, or promotional items marked as “Non-Returnable” or “Final Sale.”

3. Exchange & Replacement

If your product is eligible, you may request an exchange or replacement instead of a refund. Replacement stock is subject to availability. If the product is no longer available, a full or partial refund may be offered.

4. Refund Process

Approved refunds will be processed through the original payment method within 7–14 working days after inspection and approval. For payments made via online transfer or FPX, please provide your bank account details to expedite the process.

5. Warranty Claims

Most new devices sold by JPX Gadget Tech come with a manufacturer’s warranty. Coverage and duration depend on the product brand and are handled by the respective authorised service centres. Contact us if you need guidance on warranty claims.

6. How to Request a Return or Refund

Please contact our customer service within 7 days of receiving your item at jpxtech66@outlook.com. Include:

• Order ID or receipt number
• Product name and issue description
• Photos or videos showing the defect (if applicable)

Our team will respond with instructions for return shipping or store visit (if in-store purchase).

7. Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective on arrival). We recommend using a trackable courier service, as we are not responsible for lost return parcels.